How to Update Emirates ID in Etisalat, DU, and App

Are you an Etisalat customer in the UAE and need to update your Emirates ID information? Keeping your Emirates ID up to date is essential for smooth and uninterrupted services. 

Fortunately, Etisalat provides a convenient process to update your Emirates ID details. You can update your Emirates ID in Etisalat by only following eight simple steps.

Here is how you can update your Emirates ID in Etisalat.

1. Gather the Required Documents

Before initiating the update process, make sure you have the following documents ready:

  • Valid Emirates ID: Ensure your Emirates ID is valid and not expired.
  • Proof of Residency: Carry documents such as your tenancy contract, utility bill, or Ejari certificate to verify your current residential address.
  • Etisalat Account Details: Have your Etisalat account number or customer information readily available.

2. Visit the Nearest Etisalat Center

Locate the nearest Etisalat service center by visiting the Etisalat website or contacting their customer support helpline. It’s recommended to choose a center that is convenient for you and offers Emirates ID update services.

update emirates id in etisalat

3. Queue and Customer Service Assistance

Upon arrival at the Etisalat center, check for the designated queue or information desk for Emirates ID updates.

If needed, approach the customer service desk for guidance and support.

4. Submitting Emirates ID Update Request

When it’s your turn, approach the dedicated Emirates ID update counter and present your valid Emirates ID. The Etisalat staff will verify your ID and assist you with updating your information.

how to update emirates id in etisalat without uae pass

5. Provide Supporting Documents

Hand over the supporting documents (proof of residency) to the Etisalat staff to verify your current residential address.

They may take copies for their records or verify the information.

6. Verification and Confirmation

The Etisalat staff will update your Emirates ID information in their system and verify the accuracy of the updated details. They will provide a confirmation receipt or document acknowledging the successful update.

7. Follow-up and Account Review

After updating your Emirates ID in Etisalat, it’s a good practice to review your account details and services. Confirm that your contact information, billing address, and other relevant information are accurate and current.

8. Online Self-Service Update (Optional)

In addition to visiting an Etisalat center, you may also have the option to update your Emirates ID details through the self-service options provided on the Etisalat website or mobile app. Explore the self-service portal to check if the Emirates ID update is available as an online service.

How Can I Update My Emirates ID in the Etisalat app?

If you prefer a convenient and digital way to update your Emirates ID with Etisalat. In that case, you’ll be glad that the Etisalat app provides an easy and user-friendly option.

Download and Install the Etisalat App

Ensure you have the latest version of the Etisalat app installed on your smartphone. If needed, you can download the app from the App Store (for iOS) or the Google Play Store (for Android).

Log in to Your Etisalat Account

Launch the Etisalat app and log in using your Etisalat account credentials. If you don’t have an account, you may need to register and create one before proceeding.

Access the Account Settings

Once logged in, navigate to the account settings section within the app. Look for a menu icon in the app’s top-left or bottom navigation area, typically represented by three horizontal lines. Tap on it to access the menu options.

Locate the Emirates ID Update Option

Search for an option to update Emirates ID information within the account settings menu. The specific labeling may vary, but it is generally found under “Profile,” “Personal Information,” or a similar category.

Enter Your Updated Emirates ID Details

Select the Emirates ID update option and provide the requested information. Enter your updated Emirates ID number and any other details required for the update. Double-check the accuracy of the entered information before proceeding.

update emirates id in etisalat

Submit and Verify the Update

Once you’ve entered the updated Emirates ID details, review the provided information to ensure its correctness. After verifying the details, submit the update request through the app. The app will usually provide a confirmation screen or notification indicating your request has been received.

Account Review

After submitting the Emirates ID update request through the Etisalat app, take a moment to review your account details and services.

Confirm that your contact information, billing address, and other relevant information are accurate and current.

Update Your Emirates ID Through the DU App

  1. Go to the Du app: Open the Du app on your smartphone. If you still need to install it, you can download it from the App Store (for iOS) or the Google Play Store (for Android).
  2. Access the homepage: Once you’re in the du app, navigate to the homepage, which is typically the main screen when you open the app.
  3. Check for the Emirates ID update reminder: On the homepage, you might see a pop-up or a notification reminding you to update your Emirates ID. Look for this reminder or notification.
  4. Click on the ‘Update Now’ link: If you see the reminder, click on the ‘Update Now’ link provided. This link will direct you to the Emirates ID update section within the app.

Alternatively, to update your DU App, you can try this one.

Update Your Emirates ID Through the DU App
  1. Tap on the profile icon: If you don’t see a specific reminder, look for a profile icon at the bottom of the screen or within the app’s navigation menu. Tap on the profile icon to access your account settings.
  2. Find the ‘Update my Emirates ID’ option: Once in the profile section, browse the available options or menus to locate the ‘Update my Emirates ID’ feature. It may be listed under ‘Personal Information’ or a similar category.
  3. Tap on the ‘Update my Emirates ID’ option: Follow the on-screen instructions after tapping the update button. You will be prompted to enter your updated Emirates ID and other required information. Provide the requested details accurately.
  4. Submit the update request: Review the provided details for accuracy after entering the updated Emirates ID information. Once you’re satisfied, submit the update request through the app.

More FAQs

How do I check my Emirates ID update?

To check the status of your Emirates ID update, you can use your Application Number (PRAN) or Emirates ID Number (for Renewal/Replacement Applications). 

Simply enter the relevant information into the designated field on the official platform. If you have further questions or need assistance, call the appropriate support team at 600522222. They will be able to provide you with the necessary guidance and address any inquiries you may have regarding your Emirates ID update.

Can I update my Emirates ID online?

You can update your Emirates ID online through the official website or portal the relevant government authority provides. 

The specific process may vary depending on the country or region you are in. In the United Arab Emirates, for example, you can update your Emirates ID details through the Federal Authorities for Identity and Citizenship (ICA) official website.

Hi, I’m Hannah and With years of dedicated UAE checking ID knowledge, I have become a trusted advisor for individuals and businesses seeking visa-related guidance. My passion for helping people check Emirates ID status to processes and regulations of the UAE has driven me to establish my agency


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