Navigating Emirati Services: A Guide to the Al Barsha Customer Happiness Centre

If you are new to Dubai, then you must familiarize yourself with the Al Barsha customer happiness centre. Located in the heart of Dubai’s bustling Al Barsha 3 district, the Al Barsha Customer Happiness Centre is a vital resource for residents and visitors alike. Established by the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), this centre aims to streamline the process of obtaining and managing Emirati identification documents.

Al Barsha Customer Happiness Centre

Al Barsha Customer Happiness CentreServices Offered

The Al Barsha Customer Happiness Centre is dedicated solely to matters related to Emirati ID cards. This includes:

  • Issuing new ID cards: This service caters to first-time applicants or those requiring replacements due to loss, damage, or expiration.
  • Renewing existing ID cards: Residents can visit the centre to renew their expiring ID cards before the validity period ends.
  • Updating personal information: Any changes to an individual’s name, address, or other personal details can be reflected on their ID card through the centre.
  • Collecting and depositing documents: This service allows applicants to submit required documents and collect completed ID cards after processing.

Al Barsha Customer Happiness CentreOperational Hours

The centre operates with the following schedule:

  • Monday – Thursday: 7:00 AM – 5:00 PM
  • Friday: 7:30 AM – 12:00 PM, 2:30 PM – 6:30 PM

It’s important to note that Fridays have shorter operating hours, and the busiest period typically falls between 9:00 AM and 2:00 PM, so planning your visit accordingly is recommended.

Reaching the Centre

The Al Barsha Customer Happiness Centre is conveniently located near the Saudi German Hospital in Dubai. Reaching the centre is accessible by various means:

  • Public transportation: Several bus routes stop near the centre, making it easily accessible through Dubai’s public transport network.
  • Taxi: Taxis are readily available throughout the city and can be hailed easily to reach the centre.
  • Car: Public parking is available near the centre, making it a viable option for those driving themselves.

Read more: Emirates ID Status – Check Emirates ID UAE Status Online

Additional Information

Here are some additional points to keep in mind when visiting the Al Barsha Customer Happiness Centre:

  • Documentation: Always carry the necessary documents as per the service you require. You can find a detailed list of required documents on the ICP website
  • Appointments: While appointments are not mandatory, they are highly recommended to avoid long wait times. Appointments can be booked online through the ICP website or mobile app.
  • Fees: Some services may incur specific fees, which can be found on the ICP website or confirmed with the centre’s staff.

Beyond the Services

The Al Barsha Customer Happiness Centre goes beyond simply offering services. It is designed to provide a positive and efficient experience for all visitors. The centre boasts several amenities, including:

  • Comfortable waiting areas: The centre features air-conditioned waiting areas with ample seating to ensure a comfortable experience for visitors.
  • Multi-lingual staff: Staff members are available to assist visitors in multiple languages, ensuring clear communication and avoiding language barriers.
  • Online resources: The ICP website and mobile app offer a wealth of information on services, procedures, and frequently asked questions, allowing visitors to prepare for their visit beforehand.

To Cut A Long Story Short

The Al Barsha Customer Happiness Centre plays a crucial role in simplifying the process of managing Emirati ID cards. With its efficient services, convenient location, and commitment to customer satisfaction, the centre strives to make navigating government procedures a smooth and stress-free experience. By following the information and tips provided in this article, you can ensure a successful and efficient visit to the Al Barsha Customer Happiness Centre and make your visit to Dubai more entertaining.


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